“All of the razzmatazz and jazz we hear about facilities and everything else doesn’t amount to a hill of beans. It’s customer experience that determines the longevity and endurance of these enterprises ” – Steve Wynn

A Hotel
or an Event space has a myriad of material handling products, both new and old. Linco has value added services to fix what’s broken. We also offer brand new products,
and design custom solutions for these businesses.   

Customer’s Challenges

A Maintenance
Engineer is tasked with fixing problems as they spring up around a property. A
lot of times failing equipment, or the need for new equipment negatively impacts
the customer’s experience. Making the problem even trickier, the Maintenance Engineers
are often tasked to help find solutions
from lighting to material handling equipment to flooring. In other words, they need to be a jack of all trades but usually are a master of none. 

Which is where our company becomes invaluable.

Linco
was approached by a 4 start Resort in San Diego to help solve an issue with
some failing casters. During our meeting, we were walked around the facilities
and shown issues with casters on furniture, kitchen equipment, maids
carts, bellman carts, rolling bars… You name it! We were even tasked with supplying
handtrucks, and custom fabricating carts
that could hold chairs and tables to wheel into their conference rooms.

This
quick meeting turned into a Quote that took about 48 hours to compile – which
is a long time by our standards! Our sales rep created a presentation deck highlighting
each piece of equipment, and which caster it needed as well as Linco’s competitive
pricing.

How Linco Helped

After
our presentation was delivered our customer ordered products that arrived about
5 days after they were ordered.

The
furniture casters that we provided enabled the chairs in their guest rooms to
roll on the carpet – which they were having issues with.

Linco’s
maid cart replacement casters reduced noise around their operation. Something that
customer had been complaining about.

Lastly, our custom designed cart provided an ergonomic solution for the
customer to easily move their tables and chairs around. They were such a hit that
other properties have reached out to us about these carts.

Results, ROI
and Future Plans

We have
found our onsite survey to be a success, and it has evolved into a standardized
approach when working with clients in the hospitality industry.

This
particular resort has reduced their
caster and wheel purchases from a every other month to about once a year since
they started working with us. Any time that we can prevent our customers from
worrying about casters and wheels, we consider that a success. Ultimately, it has paid off for us, because
we have been referred to sister properties, and are treated as a preferred
vendor. 

Linco and the hospitality industry are very well aligned. We have a lot more in common than just products. Our approach is always focused around the customer experience. Nothing else matters if we’re not making people happy. 

No matter the field you are in, or the type of product you are designing, If you need help solving a caster, wheel, or material handling problem, we are here to help.

Call, email, or chat with us at: SHOPLINCO.COM